Shipping Policy
Your Northern Hot Tub Cover is custom-built to fit your hot tub. It is built in Canada at one of our 2 factories and shipped directly to you from the factory. Since all covers are custom orders, your cover should arrive within 5-6 weeks (seasonal dependent). Please be aware that our Free Shipping Policy does not include the Northwest Territories, Yukon Territory and NFLD which is out on the normal shipping area. We will ship to these locations but a additional fee is required. Please email us for an exact shipping cost. In some remote areas and different postal codes an additional surcharge will apply and we will email you with this additional cost. Pick up is also available at all major shipping depots. Free Shipping is included to 96% or more homes and businesses across Canada for Hot Tub Covers. If you are in the 4% of Canadians with a rural address, we will ship to the nearest local depot for pick up at absolutely no cost to you. If you have any questions please call or email at shipping@northernhottubcovers.com
Your Northern Hot Tub Cover will be delivered by Loomis, Nationex, Tiger Courier or Sameday Courier. You will be provided with a tracking number assigned to your order once the order is ready to leave. This will be sent to the email address you provide to us when placing your order. If you do not receive this email, please check your junk mail folder. Once your order has been shipped, please discuss delivery arrangements with the carrier directly, as it is no longer in our hands. The link to the delivery web sites are provided below.
Hot Tub Covers which are ordered with our Quick Ship Policy will be shipped out from the factory within 3 weeks or sooner and are processed the following day. Weekends and Holiday's do not count as a normal business day. Once it leaves the factory it could take between 3-7 days to arrive from the freight company depending on what province you are from. We will offer a refund on the Quick Ship if we are extremely late on the product leaving the factory on a graduated refund scale as the program is not a guarantee. We can not honor the Quick Ship program during the Christmas Season as all of the Factories close for 3 weeks. If you have any questions please email us.
Return Policy
If you wish to cancel your order prior to production, a $75.00 cancellation fee will apply. Sorry but this is a custom order, so once production begins we can not cancel your order. All sales are final. We don't accept returns on custom hot tub covers. If you receive a product that is damaged please do not accept it without marking the damage on the bill of landing. All damages have to be reported within 48 hours or we have no recourse with shipping company.IMPORTANT NOTE: We guarantee a perfect fit for your cover based on the measurements that you have given to us, so we recommend that you double check your measurements and fold orientation for ultimate satisfaction with your new cover. If you are unsure about how to measure or have questions about ordering, please contact us before placing your order. Northern Hot Tub Covers is not responsible for errors in measurements.
Phone Orders 1-888-356-4202
While we are an online ordering service we will still take your order over the phone. Once you place an order over the phone you will receive an email confirmation within 48 Hours. It is YOUR responsibility to confirm that your order information, contact, billing and shipping information is correct. If you do not receive an email please check your spam/junk mail folder. If you still haven't received an email then please contact us.
Shipping Dates & Production Timelines
All of our replacement hot tub covers are custom made in 2 factories in Canada to your specifications, colour and quality. We are 100% Canadian Made ! Normal production times Pre Covid was 4 weeks. Presently all of these factories are running 5-6 weeks but have been longer at different times of the year.
