Shipping & Returns

Northern Hot Tub Coverstrust-factor-graphic.png

Shipping policy


Your Northern Hot Tub Cover is custom-built to fit your hot tub. It is built in Canada at one of our three factories and shipped directly to your door from the factory. Since all covers are custom orders, your cover should arrive within 3 - 4 weeks (seasonal dependent). Please be aware that our Free Shipping Policy does not include the Northwest and Yukon Territory which is out on the normal shipping area. We will ship to these locations but a additional fee is required. Please email us for an exact shipping cost. In some remote areas an additional surcharge will apply and we will email you with this additional cost. Our FREE SHIPPING is on all covers over $299 . If you have any questions please call or email us.


Your Northern Hot Tub Cover will be delivered by  Loomis , Nationex , Tiger Courier or Sameday Courier. You will be provided with a tracking number assigned to your order once the order is ready to leave .This will be sent to the email address you provide to us when placing your order.  If you do not receive this email, please check your junk mail folder.  Once your order has been shipped, please discuss delivery arrangements with the carrier directly, as it is no longer in our hands. The link to the delivery web sites will be provided.

Hot Tub Covers which are shipped with our Quick Ship Policy will be shipped out from the factory within 7-10 business days and are processed the following day . Weekends and Holiday's do not count as a normal business day. Once it leaves the factory it could take between 3-5 days to arrive from the freight company depending on what province you are from. We will offer a refund on the Quick Ship if we are extremely late on the product leaving the factory on a graduated refund scale . If you have any questions please email us.

 


If you wish to cancel your order prior to production, a $50.00 cancellation fee will apply.  Sorry, but this is a custom order, so once production begins, we cannot cancel your order.


Returns policy


All sales are final. We don't accept returns on custom hot tub covers.


We want to make sure you are satisfied. If you receive a product that is damaged or in some way defective, please contact us at within 48 hours of receipt to request an exchange authorization number ("RGA").


VERY IMPORTANT: exchanges will be accepted only with this authorization number. The product must be in its original condition and remain unused. No shipping charges will be refunded.


In certain case, we might exchange accessories.  Please contact us within 10 days of receipt to request  an exchange authorization number ("RGA"). 

 

IMPORTANT NOTE: We guarantee a perfect fit for your cover based on the measurements that you have given to us , so we recommend that you double check your measurements and fold orientation for ultimate satisfaction with your new cover. If you are unsure about how to measure or have questions about ordering , please contact us before placing your order. Northern Hot Tub Covers is not responsible for errors in measurements.

 

Shipping Web Sites for Tracking

Loomis Express www.loomisexpress.com

Nationex www.nationex.com

Sameday www.sameday.ca

Tiger Courier  www.tigercourier.com

 

 




 

 

 

 

MUCH BETTER QUALITY THAN THE FACTORY COVERS FOR ABOUT $400 LESS!

We started looking for a replacement cover and our local Hot Springs dealer quoted a price of over $800. So I researched on line and I found Northern Hot Tub Covers. I spoke with David and he was very helpful in answering our questions so I decided to move forward with my purchase. The result was a cover that looks and fits great. It is better quality than the factory cover for about $400 less. We're happy customers. It was a pleasure to do business with David and his team. Thanks for the great product and service!

By Max Emmighausen, Big White & NH USA

ORDERED FROM THE COMFORT OF MY HOME: WORRY FREE PURCHASE!

How much easier can it be ? I travel lots and never have time to go to my local dealer. A friend told me about you guys and what a easy transaction! Ordered from the comfort of my home computer, quick response from you guys on the measurements, secure, fast payment, promised delivery and quality product. Thanks for the worry free sale!

By Jean Paul, Quebec

Looks Great & Fits Perfect!

Thank You David! I received my new Hot Tub Cover yesterday and it looks great and fits perfect. Thank you also for the advice on adding on the reflective liner and the new cover lifter was easy to install just like you told me. I will tell anyone that needs a cover!

By Gerry Reilly, Burlington, Ontario

THEY REALLY WANT TO ENSURE THE CLIENT'S SATISFACTION !

I'm impressed with the services offered by Northern Hot Tub Covers. I was a little reluctant to order online but they responded to my questions by email and assured me total satisfaction which is exactly what I got. My cover was delivered to my home in less than 2 weeks. The quality of the product is much better than the original cover I had. Thank you so much!

By Nicole Gagnier, Sudbury, Ontario

Read All Reviews

5-YEAR WARRANTY

All Northern Hot Tub Covers come with our 5 years no-nonsense warranty* backed by over 30 years of experience... See what people are saying ...Check out our reviews!

×
×